Contact Us

Our goal is for each of our customers to have an easy, enjoyable online shopping experience. If you need assistance with any aspect of our website or our company, we invite you to explore the information provided below.

Want to check the status of your order? Simply visit the Order Status page and enter your order details.

Message to our customers: Like all retailers and manufacturers, we’re currently experiencing supply chain issues due to metal and material shortage. Over the last 12 months we have done our best to limit these delays but unfortunately it is out of our control.  Please understand that delays are fluid and we are doing everything in our power to resolve product shortages. If an item is in stock you are looking at please do not wait. With price increases happening weekly and longer than normal transit times it could be months and hundreds / thousands more per item when an item comes back in stock. 

So, why are some orders being affected? Major ports around the world are still operating at reduced capacity because of COVID-19 restrictions — on average, container boats sit at port for about 3 weeks before being unloaded. Combine these shipping inefficiencies with a scarcity of natural resources, and virtually every industry has been crippled to some degree. Yet we acknowledge that it’s our duty to meet these challenges head-on and work toward solutions so you can enjoy more time outdoors with the people you love. We appreciate your patience as we strive to smooth out our supply chain, and we thank you for choosing us for your grilling and outdoor living needs.

Customer Service

Phone: 904-693-1663
Fax: 904-513-9214
Email: [email protected]

Premier Outdoor USA Corporate

7720 Philips Hwy
Jacksonville Fl 32256
[email protected]

Showroom Hours of Operation

Mon 9:30 AM – 6:00 PM
Tue 9:30 AM – 6:00 PM
Wed 9:30 AM – 6:00 PM
Thu 9:30 AM – 6:00 PM
Fri 9:30 AM – 6:00 PM
Sat 8:30 AM – 5:00 PM
Sun Closed

Shop Our Top Deals

8ft. Premium Outdoor Kitchen – $10,799

Premier Sp88 (8 Person) SPA – $9,999

 Swim Spa XL1600R – $26,995

Premier Diamond 15.5ft. Toolbox – $12999