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Missing Products Mismanufactured Products Errors or Issues

Could you please provide the name of your unit? You can locate this information on the bill of sale or invoice from the time of checkout.
Kindly check the side of your hot tub or swim spa for a metal nameplate containing a distinctive serial number. Enter this unique serial number here, as it is mandatory to proceed with the claim process.
MM/DD/YYYY
Kindly input your bill of sale number, which can be found in the upper corner of the bill of sale or invoice. This information is essential to initiate the claim process.

Customer Information

Product Details

Kindly provide comprehensive information, including the name, model, part number, color, and details of any missing or lost appliance or feature. If the product was manufactured incorrectly or if there's an error with the order in relation to the paid specifications, or if you encounter any issues with a product that hasn't been completed according to your vision, please describe the problem in as much detail as possible.
Click or drag files to this area to upload. You can upload up to 8 files.
This section is intended for customers who have items not yet installed, incomplete installations, missing components, or have manufacturing-related queries about options that are not present. Only those customers should provide details in this section.

**1. Attach Supporting Documents:**
- Please provide any relevant documents, such as contracts, invoices, or order confirmations that outline the agreed-upon items and features. This will help us cross-reference your claim with the original agreement.

**2. Include Communication Records:**
- Attach any communication records, including emails or text messages, where the inclusion of specific items, features, or installations was discussed or promised. This will aid us in understanding the context and resolving the issue promptly.

**3. Highlight Customization Requests:**
- If you requested customization for your product and noticed that a specific element is missing, include documentation specifying the customization details and any assurances made regarding inclusions.

**4. Clarify Invoice Discrepancies:**
- In cases where items were expected but are not listed on your invoice, please provide documentation highlighting the missing items and any corresponding promises made during the transaction.

**5. Provide Photographic Evidence:**
- Whenever applicable, supplement your claim with clear photographs that showcase the delivered product and highlight any missing or incorrectly installed components. Visual documentation significantly expedites the resolution process.

Authorizations

Click or drag files to this area to upload. You can upload up to 5 files.
Please Upload Proof Of Purchase Invoice and or Bill Of Sale

Claim Submission Process:

  • Confirmation within 48 Hours:
    • Our goal is to confirm your claim within 48 hours of submission.
    • If any required documents are missing, our team will promptly email you to request their resubmission. This step is vital for initiating the claim process.
  • Communication:
    • All updates, requests, and suggestions will be communicated via text and email only to ensure seamless communication.
    • For any questions, status updates, or scheduling inquiries, we request you reach out via email or text for the quickest response. Please note that all calls will be directed to these communication methods.
  • Contact Information:
    • In the event you do not receive a response after claim submission or if you have any questions, please feel free to contact us through the following methods: